Discounts

Discounts

Set up automatic discounts for multi-pet bookings and special clients.

Discounts are ongoing, automatic price adjustments that apply when specific conditions are met. They’re ideal for rewarding loyal clients or encouraging additional pets — without slowing down checkout.

Discounts vs promo codes

Use discounts when:

• Discounts should apply automatically

• Pricing rules are ongoing

• Discounts depend on pets or client type

Use promo codes when:

• Clients should enter a code

• You’re running a short-term promotion

• Discounts are campaign-based

Discount types

Cuddles supports two types of discounts:

• Multi-pet discounts

  Automatically apply when a booking includes multiple pets

• Client tag discounts

  Automatically apply to clients with specific tags. Learn more about setting up and using Client Tags

Create a discount

1. Go to Services

2. Click + Add Discount

3. Choose a discount type:

   • Multi-pet

   • Client tag

Set up a multi-pet discount

1. Enter a discount name

2. Select the services, add-ons, and/or products it applies to

3. Choose how the discount applies:

   • Additional pet: Same discount for each additional pet

   • Tiered: Different discounts for 2nd, 3rd, and 4th+ pets

   • All pets: Same discount for every pet in the booking

4. Set the discount amount (dollar or percentage)

5. Click Save

The discount will now apply automatically when conditions are met.

Set up a client tag discount

Client tag discounts apply automatically to clients with specific tags.

1. Select Client tag as the discount type

2. Choose which client tags the discount applies to

3. Enter a discount name

4. Select the services, add-ons, and/or products it applies to

5. Set the discount amount (dollar or percentage)

6. Click Save

Once saved, the discount will automatically apply at checkout for clients with the selected tag.

How discounts appear at checkout

Discounts apply automatically and do not need to be selected by staff.

Best practices

• Use clear, descriptive discount names

• Apply discounts only where intended (specific services or products)

• Review active discounts regularly

• Avoid overlapping discounts to keep pricing predictable

Need help?

If you’d like help setting up discounts or deciding which type to use, contact support or book a quick setup call.