Rooms & Spaces
If you offer services that take place in specific rooms, such as daycare or boarding, you’ll need to set up your Rooms & Spaces before scheduling appointments. Rooms help you manage capacity, assign pets to specific areas, and organize your boarding calendar.
Add a Room
Go to Settings.
Select Rooms & Spaces.
Click Add Room.
Complete the following information:
Room Name
Service Type: Daycare or Boarding
Description (optional)
Assigned Staff Members (optional)
Photo (optional, displayed during Online Booking)
Set Up Units
Units represent the individual spaces within a room.
Enter the number of units available.
Optionally, give each unit a custom name.
For example, instead of Unit 1, Unit 2, and Unit 3, you could name them:
Kennel A
Kennel B
Suite 1
Configure Room Rules
Each room can have rules that determine which pets can be assigned and how many pets it can accommodate.
Pet Type
Choose whether the room is for:
Dogs
Cats
Restricted Pets
You can prevent certain pets from being assigned to a room by restricting:
Specific breeds
Pet tags
Note: Pet tags can be managed in Settings.
Restricted pets cannot be booked into the room through Online Booking. Staff also will not be able to assign restricted pets to the room when creating a booking.
Set Capacity Rules
You can control room capacity in several different ways.
Total Pet Count
Set the maximum number of pets allowed in the room at one time.
Pet Size
Limit capacity based on pet size.
For example, you might allow:
2 large dogs
3 small dogs
Once two large dogs have been assigned to the room, no additional large dogs can be booked, even if space remains for small dogs.
Total Pet Weight
Limit the combined weight of all pets assigned to the room.
Weight Range
Create capacity rules based on specific weight ranges for additional flexibility.
Save the Room
When you’ve finished configuring the room, click Save.
The room will immediately be available throughout Cuddles.
Where Rooms Are Used
Once a room has been created, it can be used in:
Booking appointments
Online Booking
Boarding Calendar
Tasks
Medications
Feeding
Boarding Calendar
Rooms and units also appear on the Boarding Calendar, where you can quickly see:
Every room
Each unit within the room
Which pets are staying each night
This gives you a clear view of occupancy and availability across your facility.