Review Management
Overview
Review Management helps you collect, monitor, and act on client feedback after appointments.
Use it to strengthen your reputation, identify trends, and proactively manage client experience across your team.
Where to Find It
Go to:
Marketing → Reviews
Setup Reviews
Click “Setup Reviews” in the top right corner to configure your review settings.
From here, you can:
Enable or disable collecting client reviews
Add links to your public review platforms:
Google
Facebook
Yelp
Trustpilot
Adding your review links allows you to guide satisfied clients to leave public reviews where your business is most visible.
The Client Experience
Clients receive a unique review link by email or SMS.
The review form includes:
Your business logo and contact information
A required 1–5 star rating
Follow-up prompts based on the rating selected
4–5 Stars
Clients can select tags such as:
Safety
Quality
Friendly Staff
Clean Facility
Easy Booking
Great Value
Comments are optional.
1–2 Stars
Clients are prompted to explain what went wrong.
A written comment is required before submitting.
This allows you to capture concerns directly and follow up proactively.
Reviews Dashboard
The Reviews dashboard gives managers a clear view of performance and trends.
At the top of the page, you’ll see:
Average rating
Total reviews
Total positive reviews
Total negative reviews
Below, you can review individual submissions and filter by:
Date range
Star rating
Each review includes a link to View Booking, allowing you to quickly reference the original appointment.
Managing Reviews
Review Management is an operational tool, not just a feedback form.
Use it to:
Identify service trends across staff or locations
Provide coaching and recognition to team members
Follow up quickly with unhappy clients
Thank clients who leave positive feedback
Encourage satisfied clients to leave public reviews
Filtering by low-star ratings helps you prioritize outreach and protect your reputation.
Best Practices
For best results:
Review feedback weekly.
Follow up quickly on 1–2 star reviews.
Recognize staff when positive tags are consistently selected.
Ensure your public review links are added in Setup.
Look for patterns in tags to understand what clients value most.