Require Deposits by Service Category
You can choose whether your deposit rule applies to all service categories or only to specific ones. This gives you more control over when pet parents are required to pay a deposit during Online Booking.
Configure which services require a deposit
To choose which service categories require a deposit:
Go to Business Settings → Sales → Deposits.
Enable Deposits if they are not already enabled.
Choose whether your deposit is a fixed amount or percentage and enter the amount.
Choose how the deposit should apply:
All Services — The deposit applies to all enabled service categories.
Specific Services — The deposit applies only to the service categories you select.
If you select Specific Services, choose the service categories that should require a deposit.
Select Save.
How deposits work in Online Booking
When a pet parent books online, Cuddles checks your deposit settings to determine whether a deposit is required.
If All Services is selected, your configured deposit applies to bookings across all enabled service categories.
If Specific Services is selected, a deposit is required when the booking includes at least one service from a selected service category. If none of the booked services belong to a selected category, no deposit is required.
Things to know
Only service categories that are enabled for your business are available to select.
If you enable a new service category later, it will become available under Specific Services.
If a booking includes multiple services, only one service needs to belong to a deposit-required category for the booking to require a deposit.
Choosing specific service categories does not change your existing deposit amount or percentage.
New Client Deposits continue to work with your service-category deposit settings.
If you already had deposits enabled before this update, your setting will default to All Services. Your current deposit behavior will not change unless you update this setting.
Frequently asked questions
Can I require deposits for Grooming but not Daycare?
Yes. Select Specific Services and choose only the service categories that should require a deposit.
What happens if a booking includes more than one service category?
If at least one booked service belongs to a category that requires a deposit, the booking will require your configured deposit.
Does this change how my deposit amount or percentage is calculated?
No. This setting only controls which service categories require a deposit. Your configured deposit amount or percentage stays the same.
What happens to my current deposit settings?
If you already had deposits enabled before this update, your setting will default to All Services, so your current deposit behavior will stay the same unless you choose to change it.