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Using the Pet Parent Portal

The Pet Parent Portal gives pet parents secure, self-service access to their information, pets, bookings, and activity from their browser.

Pet parents can keep important information up to date and find routine details without contacting your team.


What pet parents can do

From the Pet Parent Portal, pet parents can:

  • View and update their personal information

  • Manage their pets and update pet information

  • Upload and review vaccination records

  • View veterinary information

  • View upcoming and past bookings

  • View activities shared by your team

  • Manage saved payment methods

  • Update emergency contact information



How pet parents access the portal

Pet parents can access the portal at parent.cuddlesapp.com.

After signing in, pet parents who use more than one business on Cuddles can select the business they want to access.

They’ll then see their information, pets, bookings, and activity for that business.