Membership & Package Management

Membership & Package Management

Manage memberships and packages directly from the client profile or from the memberships list under Clients.

These tools help businesses manage membership updates, pauses, billing details, and usage adjustments directly inside Cuddles.

Managing Memberships & Packages

Businesses can:

• Update payment methods

• Cancel memberships

• Pause and resume package memberships

• Change membership end dates

• Adjust package usage by adding or removing visits

• View membership activity and billing history

Updating Payment Methods

Payment methods can be updated directly within the membership profile when clients need to replace or update their card on file.

Editing Membership End Dates

Membership and package end dates can be updated directly when adjustments are needed.

To edit an end date:

1. Open the membership or package

2. Update the end date

3. Save changes

Pausing & Resuming Package Memberships

Package memberships can be paused when needed.

While paused:

• The package cannot be redeemed or selected during booking

• The expiration countdown is frozen

When resuming a paused package membership, businesses can choose whether to keep the original end date or extend the membership to account for the paused time.

Adjusting Package Usage

Businesses can manually add or remove package usage when adjustments or corrections are needed.

Membership Activity Log

The Activity Log automatically tracks important membership activity including:

• purchases

• billing history

• pauses and resumes

• usage adjustments

This gives businesses better visibility into membership activity and account changes.

Need Help?

If you have questions about managing memberships or packages, feel free to reach out through Help Chat. We’re happy to help.