How to Notify Your Clients About Switching to Cuddles
When transitioning to Cuddles, it’s important to clearly communicate the change and guide your clients through updating their profiles.
Below is a ready-to-use email template you can copy, customize, and send to your clients.
Email Template: Announcing Your Move to Cuddles
Subject Line: We’re Upgrading Our Booking System 🎉
Email body:
Hi there,
We’re excited to share that we’re upgrading our booking system to make scheduling easier and more convenient for you.
Starting [GO LIVE DATE], all appointments and reservations will be booked through our new platform, Cuddles.
If you already have a booking scheduled before this date, no action is needed — your appointment or stay is secure. However, we do ask that you complete a quick profile setup to ensure everything transitions smoothly.
How to Get Started
Visit: [BOOKING LINK]
Click “Returning Client”
Enter the phone number you previously used with us
Enter the verification code sent to your phone
Review and update your personal and pet information
Click “Update” to save your changes
While you’re there, you can also:
Add a new pet
Upload a photo
Update vaccine information
Book your next appointment or stay
Please note: During this transition, some historical notes (such as grooming preferences or specific service details) may not transfer over. If there’s anything important you’d like us to have on file, please let us know and we’ll make sure it’s added to your profile.
If you have any questions, feel free to reach out at [BUSINESS CONTACT INFO].
We’re excited for this upgrade and look forward to continuing to care for you and your pets!
Kindly,
[NAME]
[BUSINESS NAME]
Optional Section: Deposits & Card on File
If you are introducing deposits or requiring a card on file, you may add the section below to your email.
As part of this upgrade, we will now securely store a card on file to make checkout faster and protect appointment times. Some services may also require a deposit at the time of booking.
These updates help us reduce no-shows and keep our schedule running smoothly for everyone. We appreciate your understanding and continued support.
Optional: Add a Screenshot
You may include a screenshot of the login page or the “Returning Client” button to make the process even clearer for your clients.
Before You Go Live
We recommend sending this announcement 1–2 weeks before your go-live date to give clients time to update their profiles.
If you’d like help preparing your communication plan or reviewing your settings, our team is here to support you.