Email Marketing

Email Marketing

Overview

Email Marketing lets you create and send branded email campaigns directly from Cuddles using the client information already in your account.
Whether you’re promoting a seasonal offer, announcing an event, or sharing important business updates, Email Marketing makes it easy to stay connected with your clients without using a separate marketing platform.

Where to find it

Go to Marketing → Email Marketing.
The Email Marketing section includes:

Email Campaigns – Create, send, and manage email campaigns.

Email Templates – Create and manage reusable email templates.

Email Sender – Configure and verify your sender email address.

Configure Your Sender Email

Before you can send email campaigns, you’ll need to verify the email address you’d like to send from.

1. Open the Email Sender tab.

2. Enter the email address you want to use as your sender.

3. Click Save.

4. Check your inbox for the verification email and follow the instructions to verify your address.

Once your email address has been verified, you’ll be able to send campaigns from that address.

Create an Email Campaign

1. Go to Marketing → Email Marketing

2. Open the Email Campaigns tab

3. Click New Email Campaign

4. Enter a campaign name

5. Choose your recipients: All Clients, Leads. Clients & Leads, or specific Client Groups by tag

6. Select an existing email template or create a new one

7. Add Subject Line, Preview, and Sender Name

8. Select the sender's email address

9. Review your campaign

10. Click Send or Save as Draft

Create an Email Template

1. Open the Email Templates tab

2. Click New Email

3. Select an existing template to edit or start from scratch

4. Enter a template name at the top

5. Design your email using the drag-and-drop editor

6. Save your template

7. Templates can be reused for future campaigns

   

Things to Know

• Campaigns send immediately after clicking Send Now

• Campaigns can be saved as drafts before sending

• Clients who have unsubscribed from marketing emails are automatically excluded

• Every campaign includes an unsubscribe link

• Campaign performance includes delivered, open, and click metrics

Frequently Asked Questions

Can I send to only certain clients? Yes. You can send to all clients, filter by tags, or manually adjust your recipient list.

Can I use my own email address? Yes. Simply verify your sender email in the Email Sender tab.

Can I edit a campaign after it’s been sent? No. Sent campaigns cannot be edited.

Can I reuse email designs? Yes. Save templates to reuse in future campaigns.