Customizing Notifications
Cuddles allows you to customize the automatic email and text message notifications sent to both your team and your clients.
Business Notifications
To manage notifications sent to your business:
Navigate to Settings.
Select Notifications.
Toggle notifications on or off for events such as:
New appointments
Appointment cancellations
These notifications are sent via email.
Client Notifications
Client notifications can be configured for a variety of appointment and account events, including:
Appointment booked
Appointment cancelled
Appointment completed
Appointment reminders
Appointment confirmation requests
Vaccine expiration reminders
Each notification indicates whether it can be sent via email, text message (SMS), or both.
Edit a Notification
To customize a notification:
Navigate to Settings > Notifications.
Click Edit next to the notification you’d like to update.
Adjust the notification settings, including when it should be sent (where applicable).
Click Save.
For example, appointment confirmation requests can be scheduled anywhere from 1 to 7 days before the appointment.
Customize Email Notifications
When editing an email notification, you can:
Modify the subject and message
Preview the email before saving
Add emojis
Insert personalization fields, including:
Client name
Pet name
Appointment date and time
Business information
Click Save when you’re finished.
Customize Text Messages
Text message notifications can also be customized.
Simply edit the message, add emojis or personalization fields, then click Save.
Manage Communication Preferences
If a client requests not to receive certain communications, you can manage their notification preferences directly from the Client Profile.