Allow Pet Parents to Cancel Appointments

Allow Pet Parents to Cancel Appointments

Let pet parents cancel eligible upcoming appointments from the Pet Parent Portal when your business enables the permission.

Pet Parent Portal appointment cancellation gives pet parents a simple self-service option for eligible upcoming appointments, while your business stays in control of whether the feature is available.

Enable Pet Parent Cancellations

1. Go to Settings > Clients & Pets > Pet Parent Portal.

2. Find the Booking Permissions section.

3. Turn on the option that allows pet parents to cancel appointments.

4. The setting is saved for your business and takes effect in the Pet Parent Portal.

What Pet Parents Do

1. Sign in to the Pet Parent Portal.

2. Open an eligible upcoming appointment.

3. Choose the cancellation action.

4. Review the confirmation and confirm the cancellation.

5. The appointment updates to canceled in the portal and in your internal Web booking views.

Which Appointments Can Be Canceled

Cancellation is available only for eligible appointments that have not started yet. Pet parents cannot cancel appointments that are already canceled, completed, checked in, in progress, or in the past.

Things to Know

• If the Pet Parent Portal cancellation setting is off, the cancel action is not available to pet parents.

• This setting does not change how staff cancel appointments internally.

• This release does not add rescheduling from the Pet Parent Portal.

• There are no configurable cancellation time windows or cutoff rules in this release.

• If a cancellation fails, the appointment keeps its previous status and the pet parent sees an error.

Summary

Enable Pet Parent Portal cancellation when you want clients to handle eligible upcoming cancellations themselves. You can turn the permission on or off at any time from Pet Parent Portal settings.